Charter on respect for privacy

Data Protection and Privacy Charter

Introduction

The purpose of this Data Protection and Privacy Policy is to inform you about the terms of collection, use and protection of your personal data when you use the site www.moboody.com (hereinafter referred to as “the Site”). Moboody SARL (hereinafter “Moboody”, “we”, “our”) is committed to protecting your privacy and processing your personal data in accordance with the laws in force, in particular the General Data Protection Regulation (GDPR).

1. Data collected

1.1 Data provided by the user

When you use the Site, we may collect the following data:

• Contact information: first name, last name, email address, telephone number, postal address.
• Payment information: information needed to process your orders through our payment partners like PayPal and Stripe, such as credit card number or bank details. This information is secure and encrypted.
• Account information: user ID, password, and preferences.
• Order information: order history, details of products purchased, etc.
• Browsing data: IP address, browser type, pages visited, time spent on the site.

1.2 Data collected automatically

Certain data is collected automatically when you browse the Site, such as:

• Cookies: We use cookies to improve your user experience, personalize your visit, and perform statistical analysis. For more details, please see our Cookie Policy.

2. Use of data

The data collected is used for the following purposes:

• Order processing: to manage and deliver your orders, process your payments through our partners like PayPal and Stripe, and provide after-sales service.
• Managing your account: to allow you to access your account and manage your preferences.
• Personalization: to personalize your experience on the Site, in particular by offering you offers tailored to your interests.
• Marketing and communication: to send you newsletters, promotional offers, or information about our products, subject to your prior consent.
• Site improvement: to analyze the use of the Site and improve our services.
• Legal compliance: to meet our legal and regulatory obligations, particularly in terms of accounting and the fight against fraud.

3. Sharing of data

We share your personal data only with the following parties and under the following conditions:

• Service providers: Your data may be shared with third-party service providers who assist us in managing the Site, processing orders, payments (PayPal, Stripe), delivery, or marketing. These service providers are required to respect the confidentiality and security of your data.
• Third-party platforms: If you connect to our site through a third-party platform such as Facebook, or use its tools to interact with us, some of your data may be shared with these platforms, in accordance with their own privacy policies.
• Legal obligations: we may be required to disclose your data in response to a legal request from competent authorities, in particular to comply with the law or protect our rights.

4. Data security

Moboody is committed to protecting your personal data by implementing appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, despite our efforts, no security system is infallible. In the event of a breach of your personal data, we undertake to inform you as soon as possible, in accordance with applicable regulations.

5. Your rights

In accordance with current legislation, you have the following rights regarding your personal data:

• Right of access: you have the right to obtain confirmation that your data is being processed and to access your personal data.
• Right of rectification: you can request the correction of inaccurate or incomplete data concerning you.
• Right to erasure: you can request the erasure of your personal data under certain conditions.
• Right to object: you can object to the processing of your personal data in certain situations, in particular for direct marketing.
• Right to portability: you have the right to receive the personal data you have provided to us in a structured format and to transmit them to another controller.
• Right to restriction of processing: you can request the restriction of the processing of your data in certain circumstances.

To exercise these rights, please contact us at the following address: [email protected]

6. Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting obligations.

7. Cookies

We use cookies and similar technologies to collect information as you navigate the Site. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, some parts of the Site may not function properly without cookies. For more details, please see our Cookie Policy.

8. Amendments to the Charter

Moboody reserves the right to modify this Data Protection and Privacy Policy at any time. Any changes will be published on this page and, if necessary, we will notify you by email or by a notification on the Site. We encourage you to regularly consult this page to stay informed of any changes.

9. Contact

If you have any questions regarding this Charter or your personal data, you can contact us at the following address:

Moboody SARL
74100 Annemasse
+33756756329
contact@moboody.com